Our Policies
Appointments: Please arrive ten (10) minutes prior to your appointment to complete paperwork (arrive 15 minutes early if utilizing Children’s Room). In order to respect the time of our other clients, those who arrive late will have that much less time for their service(s), and will be charged in full.
Cancellations/Re-Scheduling: We request that if you need to cancel or re-schedule an appointment that you give us 24 hour notice to allow sufficient time to schedule another client. We require a visa or mastercard to hold all services valued at $60 or greater. If you do not cancel an appointment you have made with at least 24 hours notice or do not show up for an appointment we will charge your credit card in the amount of 50% of the service(s) reserved.
Scheduling/Canceling packages, multiple services, or parties: A visa or master card is required when scheduling packages/multiple services/parties.
When these services are cancelled with less than 5 days notice your credit card will be charged 50% of the package or party that you had reserved..
Exception for baby showers/blessing ways: in the event the baby is born before the party, the deposit can be used toward future services.
Gift cards are valid for a specified dollar amount, are good for one year from the date of purchase, and are not redeemable for cash. We are not responsible for lost or stolen gift cards.
Mobile telephones: As a courtesy to our guests, we ask that you please turn your cell phone to silent when entering the center and step outside to take a phone call.
Personal items: Zenana Spa and Wellness Center will not be responsible for lost or stolen items.
Boutique Return Policy: All merchandise must be returned in good condition within 15 days from the date of purchase with a receipt in order to receive a full refund. Purchases returned after 15 days or with out a receipt will be exchanged for store/spa credit only.
Children: Children are always welcome in our boutique and are welcome in our spa and wellness center during normal business hours with the following exceptions: Wednesday, Friday and Saturday evenings from 4-7 pm. These hours are reserved for adults only. While you are welcome to hold content/sleeping/nursing infants as you receive most services, we also offer the option of child care during specified hours. Childcare is available by reservation, during our Children's Room hours.
We are a family friendly business, and we strive to understand and meet the needs of children. Our Children’s Room staff will make every attempt to help your child feel comfortable during their visit. However, due to the unpredictable nature of young children, it is possible that a particular visit will not work for a particular child. In an attempt to prevent this, and increase the likelihood that your service can be completed, we ask that you arrive 15 minutes early to help your child get settled. If your child becomes inconsolable during your service, it may become necessary to end your service early. If this occurs with in the first 15 minutes of your scheduled appointment, you will not be charged for the service. After 15 minutes, your service fees will be prorated and we will reschedule with you, if desired, to complete the remainder of your service at a later time.
